IT Support Engineer Visa Sponsorship Available

ACEDA Ltd

Thornaby-on-Tees, England

Job Purpose:

To provide support and assistance for ACEDA end users and external clients through the effective processing and management of IT related tasks.

The main responsibilities of the role include:

• Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including, but not limited to Servers, PCs, Telephony, printers, and other peripherals) to ensure optimal performance.
• Ensuring the security of internal and supported clients in line with Cyber Essentials and industry best practice.
• Support and maintenance of Active Directory domain environments.
• Support and maintenance of VOIP telephony solutions.
• Hardware configuration, maintenance and troubleshooting of network equipment and security appliances.
• Building excellent working relationships with existing and new clients.
• Management of your own workload using our Service Desk solution.

You will be expected to:

• Keep up to date with new technologies .
• Work closely with the IT Operations Manager to identify and resolve IT issues.
• Focused and skilled in the maintaining of security across internal and external clients.
• Coordinate engineer activities via our service desk solution.
• Comply with Cyber Essentials and security requirements.
• Administer and support Active Directory domains.
• Design and deployment of Group Policies within an Active Directory Environment.
• Support for end users.
• Work with vendor support contacts to resolve technical issues within the desktop and server environment.
• Dealing with hardware and application support queries and issues in a timely manner.
• Create and maintain internal system documentation and that of our supported clients.

Person Specification

This role requires:

• A dynamic individual with an appetite for improving service offerings and improving current IT operations.
• The ability to multitask and manage your own workload.
• Good communication skills
• Knowledge and experience of internet, network and endpoint security
• Knowledge of network technologies from the security appliance through to the design and implementation of networks through to the endpoint device
• Strong Microsoft operating system and software knowledge, including Windows desktop and server, IIS, Microsoft SQL, Hyper-V, Active Directory
• Experience of RMM and Service Desk systems
• Understanding of web technologies, DNS and IP
• Ability to troubleshoot problem areas, either in person, by telephone, or via remote access.
• An individual who can meet the occasional requirements for out-of-hours support.

The company isn’t offering visa/sponsorship or relocation packages for this role.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Free parking
• On-site parking
• Referral programme
• UK visa sponsorship

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor’s (preferred)

Experience:

• IT support: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person