Job Category: Others
Job Type: Full Time
Job Location: United Kingdom
786 Horizon Foods Ltd
Motherwell, Scotland
JOB DESCRIPTION
Business Support Analyst is responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
TASKS
- Provides technical support to IT users.
- Advises users on how to resolve hardware and software problems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Racilitates user access to systems
- Refers more complex or intractable problems to appropriate IT professionals.
- Researches possible solutions in user guides, technical manuals and other documents.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Reports on commonly occurring queries to detect underlying problems.
Job Type: Full-time
Pay: £38,727.00 per year
Benefits:
- Company pension
- On-site parking
- UK visa sponsorship
- Work from home
Schedule:
- Day shift
Work Location: In person